FREE SHIPPING ON UK ORDERS OVER £50
We try and make purchasing an item as simple as possible, the process is quite straightforward:
Sometimes technical issues do unfortunately arise, please contact our amazing customer service team by email on [email protected] or by telephone on +44(0)203 735 9002.
You can checkout as a guest, there is no requirement to set-up an account with us. However setting up an account entitles you to benefits such as our Coconuts reward scheme. You do not need to receive any marketing, but we need some basic information such as email address to complete your order. Signing up to our newsletter fives you benefits such as exclusive discounts, early sale access and access to limited edition sales.
Please go to this link and you will be able to rest your password.
Your username will be the email address that you used to make your first purchase or to sign-up with us. If you search for "Bear & Bear" in your email folder you should find our welcome email. Otherwise you can go to this page Here and enter your email addresses to see which one we have on record.
We accept Visa, Maestro, American Express and Paypal.
We are constantly expanding our shipping options, Here is a list of the countries we currently ship to:
Unfortunately there are some regions that are not cost effective to ship to at the moment based on the carriers we use. You can see the costs of dispatching to all the countries we ship to HERE.
This depends on what you buy, where you are located and how fast you want it. You can review our detailed shipping page for more information, but the easiest way to get all the options and an exact price is to complete the checkout process.
This depends on the service you select and where you are located, but we aim to process orders before 1.30pm the same working day. In the UK we have the following services with these approximate delivery times:
Outside of the UK delivery times do vary due to local postal services.
If you have any issues with the item that you’ve received then please get in contact with us by email on [email protected] or by telephone on +44(0) 203 735 9002